The fast track: CSX transforms operations for 23,000-plus employees with Azure and AI | Microsoft Customer Stories
Enterprises across industries are under pressure to modernize while maintaining stability. This customer story highlights how CSX, a major North American transportation company, leveraged Azure VMware Solution to optimize infrastructure, reduce complexity, and accelerate transformation. Read the story to explore these benefits and contact Custom Information Services for insights on modernizing your VMware environment with Azure VMware Solution.
Why did CSX migrate to Azure?
CSX migrated to Microsoft Azure to address challenges posed by outdated systems, environmental disruptions, and rising customer expectations. The company needed a scalable cloud infrastructure and generative AI capabilities to modernize operations, improve data insights, and enhance reliability across its extensive rail network.
How has Azure improved CSX's operations?
The migration to Azure has allowed CSX to achieve real-time data streaming and analytics, significantly reducing latency by 89%. This improvement enables faster, data-driven decisions, optimizing routing and enhancing overall operational efficiency. For instance, delays in communication between locations have decreased from 14 seconds to just 1.5 seconds.
What role does AI play in CSX's modernization?
CSX is leveraging AI technology to enhance various aspects of its operations, including real-time railcar inspections and predictive maintenance. With AI models, the company can detect issues like leaky bearings quickly and accurately, which has saved time and improved safety. Additionally, AI-powered tools assist employees in managing train stoppages more effectively, contributing to improved service reliability.
The fast track: CSX transforms operations for 23,000-plus employees with Azure and AI | Microsoft Customer Stories
published by Custom Information Services
Since 1989, our primary objective has been to provide business lines of technology through managed services, business process consulting, ERP solutions, and custom programming.
Our managed network services range from filling the role of an elite IT department with VCIO capability to providing a fully integrated support system for clients who already employ an active IT department. The proactive approach we take to managing information technology is designed to deliver a better result for our customers.
Our ERP consulting and software implementation services are also cored strengths of CIS. Our expertise revolves around the sales, implementation, and support of Microsoft Dynamics GP and its industry-specific customizations, especially as applied to distribution and manufacturing business models. Our objective is to ensure that customers are provided with exactly the right solutions for their business requirements - now and for the future. We embrace being a partner in the true sense of the word and our success is directly tied to that of our clients.
Any decision-maker or business owner would be well served to learn our unique perspectives on technology costs and results.
.jpg "Custom Information Services")
Sign in with LinkedIn